How to Access and Manage Multiple Properties in the HOA Online Portal

Managing your HOA properties should be easy, and that’s exactly what the HOA Homeowner Portal is designed for. If your properties are linked to the same email address in our system, you’ll be able to access everything in one place with no need for multiple logins or juggling different accounts. Whether you’re paying dues, reviewing important documents, or staying on top of HOA updates, your portal keeps it all at your fingertips.

Not sure if your email is up to date? We’re happy to help! Contact us at hoa@ips-nc.com to make sure all your properties are properly linked.

How to Activate and Log Into Your HOA Homeowner Portal

1. Ensure Your Email is Up to Date

All properties must be registered under the same email address in our system for them to appear in your portal. If you're unsure, contact us at hoa@ips-nc.com for confirmation or updates.

2. Check Your Email for the Activation Links

You will receive a separate activation email for each property. If you don’t see the email:

Check your spam or junk folder.
If it is still missing, contact us for a new activation link.

3. Activate Your Portal for Each Property

Open each activation email and click the "Activate Now" button.
Follow the prompts to create your password (this will be the same for all properties).
Repeat this process for each property you own.

4. Log In to Your Portal

Visit https://ipsnc.appfolio.com/connect/users/sign_in and enter your email address and password.

5. View & Switch Between Properties

Once logged in, you can easily switch between properties using the "View Another Unit" feature:

Click View Another Unit in the portal menu.
Select Access Unit to open the dashboard of the property you wish to view.
Repeat as needed to switch between properties.

What You Can Do in Your HOA Homeowner Portal

Your HOA Homeowner Portal provides a range of features to help you stay informed and manage your properties:

Pay Association Dues – Make secure online payments for each property.
Access Important HOA Documents – View governing documents, meeting minutes, and community notices.
Receive Announcements & Updates – Stay informed about community news and upcoming assessments.
View & Switch Between Multiple Units – Seamlessly manage multiple properties under one login.

With these features, managing your HOA responsibilities has never been easier.

Troubleshooting Common Login Issues

Not Recognizing Your Username or Email?

You may be logging into the wrong portal. Double-check that you are using the correct login link: https://ipsnc.appfolio.com/connect/users/sign_in.

Forgot Your Password?

Click "Forgot Password" on the login page to reset it. If you do not receive a reset email, check your spam folder or contact us for assistance.

Still not receiving the reset email?

You may be logging into the wrong portal. Double-check that you are using the correct login link: https://ipsnc.appfolio.com/connect/users/sign_in.
We may not have your email address on file. Contact us at hoa@ips-nc.com to verify your account.

Didn’t Receive an Activation Link?

Check your spam or junk folder.
If you still do not see it, request a new link by emailing hoa@ips-nc.com.

Not Seeing All Your Properties?

Ensure you have activated each property individually and are using the correct email address. If issues persist, contact us for assistance.

Getting an Error Message?

If you experience login errors, try:

Clearing your browser’s cache and cookies.
Using a different web browser.
Making sure you are logging in at https://ipsnc.appfolio.com/connect/users/sign_in.

If you receive an error saying you don’t have an account, it could mean:

You may be logging into the wrong portal. Double-check that you are using the correct login link: https://ipsnc.appfolio.com/connect/users/sign_in.
You have not yet activated your account. Check your email for the activation link.
Your account is under a different email address, or we do not have an email address on file. Contact us at hoa@ips-nc.com to confirm your login details.

If you still need help, reach out to our support team at hoa@ips-nc.com, and we will assist you.

Security Reminder

For your security, never share your login credentials with anyone. Innovative Property Solutions will never request your password, and you should not provide it to anyone claiming to represent us. If you notice any suspicious activity on your account, contact us immediately so we can help secure your information.

Need Help?

If you experience any issues with your login or portal access, we are here to assist you. Contact us at hoa@ips-nc.com or call 910.333.9820 for support.